1. Who We Are
ECO Fusion Mart Pty Ltd (ABN ) operates the website https://ecofusionmartau.space and supplies eco-friendly retail products to customers across Melbourne VIC and greater Victoria. This policy explains how we collect, use, disclose and store your personal information.
2. Information We Collect
We may collect the following types of personal information:
- Your name, email address and delivery address when you place an order or request a quote.
- Communication history, including emails sent to ceo@ecofusionmartau.space
- Website usage data such as pages visited, browser type and referral source, collected through analytics tools.
- Billing details processed securely through our payment providers. We do not store full credit card details on our systems.
3. How We Collect Information
We collect personal information directly from you when you complete a form on our website, place an order, subscribe to our newsletter or contact us by email. We may also collect technical information automatically when you browse https://ecofusionmartau.space, including through cookies and similar technologies.
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders and quote requests.
- Communicate with you about your purchases, deliveries and enquiries.
- Improve our website, product range and customer service.
- Send occasional updates about eco-friendly products and offers, where you have opted in. You may unsubscribe at any time.
- Meet our legal, tax and regulatory obligations in Australia.
5. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose it only to trusted third parties who assist us in operating our business, such as delivery partners, payment processors and IT service providers, and only to the extent necessary to provide our services. Some of these providers may be located outside Australia. Where that occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
6. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies, although some features of the site may not function correctly as a result.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access or disclosure. This includes secure data storage, access controls and encrypted transmission of sensitive information. While we take care to protect your data, no method of transmission over the internet is completely secure.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date or incomplete. To make a request, please email us at ceo@ecofusionmartau.space We will respond within a reasonable timeframe and may need to verify your identity before releasing information.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, or to resolve disputes. When information is no longer required, we take reasonable steps to destroy or de-identify it.
10. Overseas Disclosure
Some of our service providers, such as cloud hosting and email platforms, may store data on servers located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is treated with the same level of protection required by Australian law.
11. Complaints and Privacy Concerns
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at ceo@ecofusionmartau.space with details of your concern. We will investigate and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page, and continued use of our website after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please email ceo@ecofusionmartau.space or visit our contact page.
Last updated: 2025. ECO Fusion Mart Pty Ltd, Melbourne VIC.